Frequently Asked Questions
Everything you need to know about bringing Harmony into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock furniture items are processed within 3-5 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our white-glove delivery partners.
Do you offer international shipping?
Currently, Harmony ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, sustainability is at the core of Harmony. We partner with FSC-certified suppliers to ensure all our timber is harvested responsibly and supports forest conservation efforts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Harmony account dashboard.